We require a 50% deposit of your rental to reserve your order
We require full payment and no further changes to your order 10 days before your delivery/pick up date.
Any additions made to your order less than 10 days before your delivery/pickup date, will only be possible if the items are available.
Cancellation 30 days before delivery date will result in a full refund.
Cancellation 15 to 29 days before your delivery date will result in a 50% refund.
Cancellation 8 to 14 days before your delivery date will result in a 25% refund.
No refunds will be issued for cancellations made within 7 days of your event date.
With the exclusion of the cost of subrented items (i.e. linens, some tents, some dinnerware/glassware), if you are forced to reschedule your event due to extreme weather, you will be issued a store credit/raincheck on your order until you can reschedule your event for up to a year.
We have the right to cancel your reservation if working conditions are unsafe for our employees during delivery. You will not receive a refund for such unsafe working conditions unless such unsafe working conditions are the result of an extreme weather emergency.
Additional labor fees will apply if the delivery contains stairs, elevator usage, or any distance over 50 feet from our truck to the event site. We reserve the right to adjust these fees after your delivery if the circumstances were clarified to us beforehand.
If rental items are not returned on the agreed-upon day reflected on your invoice, you will be charged an additional day of rental for every day you are late in returning the items. After 10 days you will be charged a full replacement cost.
If we are not able to retrieve our items on the day of your scheduled pick-up date and need to return at a later date or time, you will be charged additional delivery fees.
Onsite day of delivery requests for additional items if available will result in an additional delivery fee. Due to time and schedule constraints, these additional items may be delivered while the event is in progress.
Subrented items are subject to more stringent refund policies and may not be eligible for any refund.